Careers

We are always looking for amazing people who like to work WITH clients (not for them), from the kick off meeting through to the launch, ensuring they get the finished product they need by managing all aspects from the project team through to timescales and budget.

1st Line Support

Location : London


A number of Helpdesk/ 1st Line support roles have become available due to continued expansion. This is an excellent opportunity to join an innovative market leader.

We are looking for customer focussed individuals to join our team. You will have experience in a similar role, helping to resolve customer queries in an efficient, concise and effective manner. You will work within SLA's, investigate and resolve their problems to ensure customers are satisfied and kept up to date accordingly.

You will be expected to contribute to developing and improving the support process. You will be seen as an integral part of the team, bringing in customer feedback for enhancements and improvements.

Key competencies:

  • Desktop Support Experience
  • 1st Line Ticket Closing
  • Microsoft Office suite
  • Strong Customer Service Skills
  • Good problem solving and troubleshooting skills
  • Good written and verbal English
  • A personable manner with great collaboration skills

Benefits

  • Full-time salary based on experience.
  • Pension
  • The opportunity to be a key player and build your career at a rapidly expanding organisation
  • 24 days holiday.
  • Be part of a dynamic, motivated team in a fun office environment.


To be considered for this role, simply send us a copy of your CV to enquiries@pulsedigital.co.uk

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